With over 30 years of experience in the restoration industry, 911 Restoration has accumulated a large portfolio of satisfied customers eager to share their positive experience with you.
Since we provide a very vast array of services, our customers vary and include all personal, business and government entities:
- Celebrities and VIPs
- Property owners, managers and tenants
- Management companies and large complex building owners
- Big corporations, insurance companies and banks
- Lisa Wiltgen
5th of July 2020
On June 23, my neighborhood in Waterloo, IA received record setting rain that caused our sewers to back up. My basement was wet, and after several attempts to contact several cleaning services, my call was taken by a very pleasant young woman at 911 Restoration. She assured me that I would be contacted shortly, and I was connected to franchise owner, Andy Chee Hawk. Andy was extremely sympathetic to my situation, especially when I told him my realtor was listing my home in 3 days, and I was quite worried about how the basement situation could be remedied in that short time! Andy assured me that his crew would come up to check out my basement the very same day, and they did, as promised, at 7:00 p.m. after an exhausting day of taking care of other’s properties. Again, his crew assured me they would do their very best to get my basement dried by Friday, and they did, coming back from Cedar Rapids each day to sanitize, clean, HEPA air scrub, and completely dry out my basement! By the time of our first house showing on that Friday, Andy himself had come up twice, and we had a dry basement! I feel the company went above and beyond, and exceeded all of my expectations! Both their professionalism and thoroughness were exceptional! I would highly recommend Andy and his company! Thank you! Lisa Wiltgen
- Jay Lassen
9th of July 2020
My girlfriend called me while I was at work panicking because we had water rising in our basement. We just closed on our house less than 2 months ago so this was our first time ever having this problem. Not knowing how to handle it I just googled “water in basement” and called the first company to pop up. Didn’t take long to realize that I clicked on the winning lottery ticket by randomly going with 911 Restoration.. During a crazy day while I’m sure they were slammed with other jobs due to hundreds of other homes in our area being affected by the rain, they were honest and told me the soonest they could get out to my house was 3 and a half to 4 hours. They showed up in 2. Jordan and Jay made quick work of ripping out our old floor and getting all of the remaining water out of the house, while Andy showed up and set up fans and dehumidifiers to start drying everything out. Jordan, Jay, and Andy (along with a couple others) all stopped by the house multiple times during the next couple days to check and see how we were doing and make sure everything was drying correctly. Today, they came and loaded up all of their equipment and not only left our basement perfectly dry, but were extremely delicate with all of our furniture, floorboards, etc. The whole crew was super friendly, while still remaining professional and on task to get everything done in a timely manner. Being my first time with water issues, I’ve heard nightmare stories from friends and co workers about overpaying for lazy and low quality work. If you want the BEST work at a more than fair price, give these guys a call. After getting our pump replaced, hopefully we won’t have water damage in the future. But if we do, I know who I’m calling.
- Brandon Heefner
20th of July 2020
Mr Chihak and his team showed up immediately and took care of me when I needed it most. They were on time, professional and very courteous! I will definitely call them in the future if the need should arise! Brandon Heefner